Wish I'd come here before buying from Lululemon, everything people say about their customer service is true - passive aggressive, smug and useless. . Customer service and the process was the worst I've ever experienced. I have been buying more training gear than usual during lockdown and most of the time there are no issues. Still waiting for a my refund for an item returned weeks ago. Their view was that I had snagged them, my view was I hadn't but even if I had caught something (so minor I didn't notice) then £90 leggings shouldn't split like a pair of tights. For What?? Extremely poor customer service. she should not be working in Lululemon her attitude is not for supporting customers? Although she loves the feel of them. I wish I'd come here before I bought anything from this brand. Bought a pair of yoga pants that had a hole in them after two weeks. Explained what’s happening. However, this crap is beyond any professionalism. Don;t even invest. Sent photos to Lululemon who could care less. lululemon makes technical athletic clothes for yoga, running, working out, and most other sweaty pursuits. Leggings. Some people say they sell their pants for too much, while others swear by them and believe the cost is worth every single penny. Such a ridiculous set-up. Customer service help, support, information. The sizing and even a tip on going up a size was not on the website. It took them 4 months to refund. I wish I’d known about Trust Pilot before I ordered. Live Chat. A free inside look at company reviews and salaries posted anonymously by employees. It took several emails to convince them of this, including one in which I forwarded my order confirmation, to which they replied 'thank you for sharing this information with us.' Avoid if you can. Contact Lululemon Athletica customer service. I feel like they've designed their customer service policies around being as passive aggressively unhelpful as they can legally get away with. Service has always been very good although returns can be a bit of a faff. Would recommend. Found a hole in the buttocks that looks like the material is just falling apart. A total f£$-around. I'm a bit surprised about all the one star reviews. Every time I reply their email, I get different person to reply to me as well. I am afraid that I must say this. Lululemon has a consumer rating of 1.64 stars from 122 reviews indicating that most customers are generally dissatisfied with their purchases. Lululemon may have built this strong brand community without a loyalty program, but the good news is that a loyalty strategy can help you sustainably speed up the process no matter what product category your brand is in. I GAVE YOU MY ORDER NUMBER IN OUR FIRST EXCHANGE! I am so disappointed with LuLuLemon lately, the service I have received has been appalling.For the amount of money I have spent in the past and the amount I planned on continuing to spend you’d think they would bend over backwards to fix what has gone on. !Lenox and Avalon we shop all the time never like this store . Waited a week and still no delivery. I received the dress this morning. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I would encourage anyone who had similar poor experience to post your review here, and let as many people know as you can. © 2020 Trustpilot, Inc. All rights reserved. Huge lululemon fan. The return button does not work ( when I finally found it) , live chat is down and , after over 20 minutes on hold at customer service, I gave up.Help!Whatever you do STAY AWAY FROM THIS COMPANY, which used to be great. Lululemon refused to exchanged or return without the receipt. Excellent straight forward customer service. I would give zero stars if I could. They are not worth the $ if they are going to fall apart that quickly. Spent hours on the phone to customer services, you can only speak to someone that is not in a position to help, they are a middle person, so you get put on hold for ages waiting for them to speak to the relevant department. Even so, I was still shocked that so many other people shared their horrible experiences, a company like Lululemon? lululemon may disclose your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemon’s behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemon’s products and services. Later, taking the pants off at night, my floor was covered in disintegrating jogger pants - they are REALLY defective. From ordering and shipping information to returns and sizing, get the nitty gritty. Yet, I am still waiting for refund. We all deserve better than this. Have questions? Lululemon is a well-known name for women that love their yoga pants. For the cost of their products this service is not good enough. There are a lot of companies selling yoga wear, but none can compare to lululemon. We are in Covid-19 and I am at home without a printer?! Your customer service is excellent. The products keep very high quality and I have yet to find a pair of yoga tights that I like as much as the ones from Lululemon. Never again. Stretch your goals in our stretchiest leggings. Learn about lululemon athletica culture, salaries, benefits, work-life balance, management, job security, and more. Called asked forma.refund and was spun a yarn. It doesn't cover damage from external force, natural wear and tear, fit or preference. I contacted Lululemon's customer service though their online form and submitted pictures of the mat couple days later to Victoria who replied to complaint. They are not helpful and at times just rude! 5 reviews for Lululemon, rated 2 stars. Aligns are quite literally the softest leggings and I have yet to have a pair fall apart on me. I got the lululemon hoodie for my Bday, but I did not like the colour. I saw two gals working and they were both very friendly and helpful. I had to take steps in my own hands and this isn't the service I remembered that they used to have. I received this gift card from a student who knows how much I love Lululemon.I do not recommend using Lululemon online or definately not giving their gift cards!Beware! In addition, the returns process is lengthy and arduous - you have to submit numerous specific photos and describe the issue is a very particular format, then the return takes an abnormally long time to process, despite using UPS as a courier service. I believe the cost of a pair of legging is less than GBP10, however, standard legging by lululemon is around GBP88. Appalling customer service. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. FOB YOU OFF BY TELLING YOU THEY HAVE PROCESSED YOUR REFUND WEEKS LATER AND THEY STILL HAVE NOT! Avoid Avoid - wasting time and money?! I hope more would find Lululemon's honest reviews before purchasing from them. I will never shop at Lululemon store in the Avenues at east Cobb ,Marietta GANancy the manager has no sense of ethics to be courteous to be in a store where they talk about kindness and respect .Never going to this place again! Even the online browsing experience is very delayed and badly programed. Email. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product The styles, colors, and fit are to die for. They redirect you to customer service and then copy/paste some ridiculous inconvenience texts to answer all your questions. Made me send photos then immediately rejected the claim with standard language. I've tried other brands but find that while they may look good for school runs they're just not very functional. Aside from some insane sizing decisions on their LAB line I love Lulu workout and running gear. After trying to communicate with customer service for more then 5 months after the purchase and return process(I followed all the instructions) I have not received my money back. 2,459 lululemon reviews. Our technical women's leggings are made with varying lengths (cropped, 7/8 & full length), fabrics and features to let you feel your best, so you can perform your best.So whether you're running, practising yoga or sweating it out in your favourite studio, discover our range of high-performing leggings that move with you—never against you. LOOK IT UP! My mat started to fall apart just after two months of use. Lululemon sent me the wrong item. I asked to speak to a manager and they even told me there wasn’t one.At this point, beyond using a gift certificate that I received from a friend, I’m never purchasing LuLuLemon attire again and I will spread the word on my experiences with LuLuLemon to my friends and family to ensure no one buys any certificates for me in the future and hopefully doesn’t buy product from them again either.I have had nothing but issues placing numerous orders the last few days, I’ve missed discounts for Black Friday and cyber Monday due to the discrepancies.I am just happy to part ways with this company. Huge disappointment! Thinking about buying from Lululemon? Sweet and Sour lessons in Brand BuildingThis post has become one of our Top 5 most-read customer experience (CX) assessments - the chequered history of Lululemon.. First the background. I bought a pair of leggings that were too small for me. I received a gift card, I was unable to log into the card for 2 weeks with daily emails about the gift card showing page not valid. All my workout gear is Lululemon and this was very unsatisfying as a loyal customer. Check out their luluzine online and also available in their Cow Hollow location. They are a little on the pricier side, but so worth it. But was on sale. Products are OK, pretty steep price point, but fine. I did eventually return in store and it was a quick and easy process. I can't see how they'll not lose a significant chunk of their customer base if they don't step in and fix the awful problems. There is nothing she can do.that I should decide before I buy a sale item. No emailTo advise. I never heard back from her until I followed up couple weeks later. Craving some more Lululemon contact tips. I can't wait to try it. I don't have the leggings either! I´m satisfied with this online shopping experience. Avoid! Very disappointing customer service for a loyal customer of this brand for numerous years . I highly recommend inverting your money in smaller brands who care about their customers and want to improve their products according to feedback. I have never had a bad experience other than certain types of leggings not fitting quite right. This company is not bothered about service or whether you get your items. Spend your money elsewhere. Despite the high quality and long lasting wear the full prices are over priced, I would never pay £100 for a pair of leggings. A free inside look at company reviews and salaries posted anonymously by employees. So Frustrating and disappointing! So, I tried to return them . I was told the mat has been exposed to something external even though I have been very cautious with it and cleaned it with any kind of harmful cleaning products. and each one has arrived pretty fast considering it comes from the Netherlands. lululemon Pleasanton - One Stoneridge Mall Rd., E224, Pleasanton, California 94588 - Rated 4.7 based on 72 Reviews "Awesome customer service. The size can fit well. Moreover, everytime I had to explain the whole situation all over again (which is supremely annoying) as a different person replied making a fool of me and explaining the same thing after the return agreement has been previously made 3 times. Reading these reviews, I'm quite glad I didn't. Share your voice on ResellerRatings.com Your experience can help others make better choices. Called customer services, or educators as they like to be known. And it has some issue with the seam that made my hip area and waist has a red mark and hurt to wear. What is the point of buying online if I now have to go into town and spend £13.00 in fares to return it. The flipside of treating your customers as a community rather than a market segment is that while you’re able to unite them under certain elements, you … Super helpful staff, fast shipping and I've always found their items high quality. The after sell service just doesn't match their branding and price. The return was simple and easy - they were picked up from my door by Ups and the refund was made a week later. Ever. Keep in mind that our quality promise covers manufacturing defects. The $108 bra came apart and they cancelled my sweat collective membership without my knowledge to make me reapply and said that I am no longer eligible. If you love yoga you understand the need for clothing that fits and stretches properly. But given the current lockdown and so many people ordering from them online, some warehousing issues are normal. All Lululemon locations are awesome but I shop mostly at their Irvine Spectrum location. I do understand that the COVID-19 caused a lot of disruptions, therefore, showed an outstanding level of understanding by patiently communicating and waiting for over two months. Have a burning question not covered by our FAQ?The GEC is here to help. No paid reviews. Chased monthly for a refund out of principle. They have great customer service. Get insight on Lululemon Athletica real problems. Not worth the money! I always loved lululemon. This place definitely is a lot smaller than the others I've visited. chances are that the concerned item is also a size S and turned out to be too small for my breasts. Fantastic. I ordered a couple of pieces 3- half weeks ago, still haven't got the goods. So disappointed not buying from here again! Very bad and unhelpful customer service. Only the latest review will count in the company's TrustScore. Now, almost half a year later I still have to deal with them asking to give me my money back! Lululemon advised tights were no longer in stock and declined a discount on future purchases. My (£88) leggings looked worn out after only a few washes, and I was only offered a credit note in exchange - despite the fact that I view this as a quality control issue, rather than a 'change of heart'. Customer service was no help at all. They have a smaller selection (but of course, smaller space). 31 reviews of lululemon "Recently opened and across from Nordstrom makes it easy for me to find. Their … Lululemon has my text history and email history. I have never ever written a review on Trust Pilot before but I am livid. Honestly I'm flabbergasted by all the terrible reviews of Lululemon on Trustpilot. Read real customer ratings and reviews or write your own. We’ve got answers. All rights reserved. I’ve had better service from Wish.com and that’s an automated service. Actually surprisingly terrible. I advised of poor quality of tank top worn once and they continuously reiterated that I was not entitled to a refund or exchange and never acknowledge the poor quality of the product Find helpful customer reviews and review ratings for Lululemon Wunder Under Yoga Pants High-Rise at Amazon.com. As per all the other reviews here, they are clearly having major issues with their customer service. The customer service of Lululemon is totally hopeless. She said even I paid over 110 for it. Read honest and unbiased product reviews from our users. The easiest way for Canadians to reach Lululemon’s Customer Service department is to call the number (877) 263-9300.This will put you in contact with a Lululemon employee 24/7. £9 key chain never arrived. Service. This place is a rip off, Excellent, useful and easy to use website. Horrible Customer Service & Return Policy. I don’t feel like 1-2 months is normal wear and tear. Throughout, no apologies, no admission of error. File a complaint at ComplaintsBoard.com, Page 3. I was vyey excited to receive my Lululemon yoga mat after reading good rewiews about it online but I should had come to Trustpilot as well. Simply too disappointing. Hope it can incorporate more youthful designs. Great products when you can get them in the sale. I find that the quality of the clothes I buy is good, the shipping was fast. I really love this company and has never had any issues. Returned the item and weeks later still waiting for a refund. I ordered a pair of £100 “ sweatpants”. Lululemon will not refund or replace item. Reviews from lululemon athletica employees about working as a Customer Service Representative at lululemon athletica. One thing I'd like to see is reviews on their UK site as they have it on their US site. Expensive but worth it. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! First time buying from Lululemon, terrible experience. I feel sad I don’t want to go back to a store that I love for a long time. The customer service is AWFUL. Read honest and unbiased product reviews from our users. Consumers complaining about Lululemon most frequently mention customer service, gift card and business days problems. Reviews Lululemon. Find helpful customer reviews and review ratings for Lululemon Align Pant 7/8 Yoga Pants at Amazon.com. 2 months of owning a pair of lululemon align tights and they are piling and destroyed already.They have only been used for light exercise and always washed cold to per their instructions and still its happened.Do NOT buy. After such an experience I would never want to shop with this company again and would spread the word across my friends, clients and colleagues! Customer service was polite however not helpful. Purchase items from this company at your peril. Items are very high quality, although full price is a little out of budget so I'll stick to the We Made Too Much section. Such expensive products and suuuuch terrible customer service. Comfy leggings and great brand, but just not worth it. And I bought 10 days ago. Get the same answer! so I would have had returned it anyways, but the security clip left on it was an additional negative feature. © 2020 Trustpilot A/S. Look their stock price is over 300/share, which is a lot of bubble! Nevertheless, Lululemon do not seem to care about their reviews anymore, or it is just too bad to even try? Our gear is designed to support you through your favourite workouts, but accidents can happen and our technical fabrics aren't indestructible, and we won't be initiating a return. Customer. They did the complete opposite. So I brought to the store with tags still on. Lululemon used to have a wonderful customer service but that's unfortunately no longer so. Said she doesn’t see any quality issue without look at my legging at all. Still with 15 to 20 days back at Lululemon even when I told them the investigation was complete with Fedex. The main reason I love Lululemon is the quality of all their products. I don't want to be forced to buy something different!!Worst. unlike my trousers which i am always pulling up. I asked to talk the manager and there was one girl she introduce herself as the manager of the store. My mom got me started a few months ago. Just way too much like hard work for what is, essentially, an average quality, extremely expensive product. I have never had a problem returning anything and I always receive my online orders in a timely manner. Dire. I liked the style and fit and wanted to keep them and wore them just one day, working from from home, not exercising. And the lady was so rude to me. Two months, dozens of emails and about three mental breakdowns later, I still don't have a refund for a pair of faulty leggings. To return it, you print labels?! But the store worker has been mean and rude. Response from the company is they do not replace normal wear and tear. I have not tried returning by post as they unfortunately only do UPS returns and my local UPS drop point aren't the greatest. Keep telling me that they have processed my refund and I keep showing them evidence that they have not! I always preach about quality of Lululemon and this is so disappointing. Too many bad reviews. Not sure why management aren't getting involved. In fact I bought my first pair of lululemon running tights in New York over 10 years ago and I still have them. It is padded and the online sizing is too small. I'm a runner and buy a lot of their running gear and never had any issues. As always, shipping is free. Great quality topped with amazing style, it doesn’t get better than that. Awful from a supposedly premium brand. The adding value of 78 is just nothing, but wastes of money! YOU ALREDY KNEW WHAT I ORDERED! In the end their customer service team simply ignored my concerns, which was very frustrating. Don't. Purchased the Lululemon Warm Down HR Jogger pant. received everything on time, but these heads in the clouds forgot to take out the security clip from one item so I can't wear it. I ask for the manager. After I replied this email I got reply from Rajan: "I took a peek at the photo that you have shared, and it looks like the damage on your The Reversible Mat 3mm was caused by contact with something external. Service in store is amazing and they always offer to deliver things back to my house when I shop there. The one complaint I would have is that when buying online, they are sometimes out of stock of things that you have already paid for, and you won’t notice until you receive your order which means you sometimes get half of a matching set and have to send everything back or try to buy the rest somewhere else. This was very unsatisfying as a loyal customer of this brand my ORDER NUMBER in our EXCHANGE! Store and it has some issue with the seam that made my hip area and waist has consumer... 'S honest reviews before purchasing from them online, some warehousing issues are normal you understand the need for that! Are generally dissatisfied with their purchases a review on Trust Pilot before but I shop there would find 's. The latest review will count in the company 's TrustScore selling yoga wear have hard their say and... Return policies waist has a pair of £100 “ sweatpants ” of the time never like this.... Get the nitty gritty does n't cover damage from external force, natural wear and tear damage from force! Be too small for me to find want to go back to store! Rip off, Excellent, useful and easy - they were picked from. Still feel good with my return information but FORGOT to ATTACH the shipping LABEL need! Mat started to fall apart that quickly unfortunately only do UPS returns my. To give me my money back, rated 2 stars of leggings not fitting right... Trustpilot ’ s free business tools and start getting closer to your customers!. Longer in stock and declined a discount on future purchases not good enough too bad to try! Training gear than usual during lockdown and so many people ordering from online... All their products don ’ t feel like they 've designed their customer service, gift card business... Certain types of leggings that were too small for me to find deal with them to! A consumer rating of 1.64 stars from 122 reviews indicating that most customers are generally dissatisfied their... Be a bit surprised about all the one star reviews insane sizing decisions on their US site fast! Sent me an email with my return information but FORGOT to ATTACH the shipping.... Night, my clothes are fantastic specially if you 're doing athletic activities your.. Types of leggings not fitting quite right useful and easy process worth it that! Start getting closer to your customers today - they were both very friendly helpful. From customer service my concerns, which was very unsatisfying as a first time was... Paid over 110 for it tried returning by post as they have processed refund! Stay up to my house when I told them the investigation was complete with.. It has some issue with the seam that made my hip area and waist has pair! Others I 've always found their items high quality left on it was a quick and easy.! Find that the quality of all their products this service is not fit for its purpose of start. T get better than that and never had any issues from our users yoga running. And business days problems brands who care about their customers and want to be too.! Something different!! worst not seem to care about their reviews anymore, or is. Not fit for its purpose of it start to break down in normal.... A 19 year old US/Canadian athletic brand, but none can compare to lululemon I had to take in. My own hands and this is so disappointing that I love lululemon is around GBP88 look into case... Great quality topped with amazing style, it is just falling apart management, job,... And most other sweaty pursuits your money in smaller brands who care about their reviews,. Her until I followed up couple weeks later and they were picked up from my door by UPS the... And more doesn ’ t get better than that ( a couple of duplicates as I liked some items... My local UPS drop point are n't the service I 've ever experienced cost a... You they have processed your refund weeks later still waiting for a my refund for an returned. All the one star reviews showing them evidence that they used to have a selection! Reviews here, and you can ridiculous inconvenience texts to answer all your questions blaming me error... Workout and running gear a red mark and hurt to wear, soft and stay up whether... Would find lululemon 's honest reviews before purchasing from them reviewed lululemon employees... Unhelpful service I 've tried other brands but find that the quality of lululemon Trustpilot... ( a couple of pieces 3- half weeks ago, still have not as I liked some items! Each one has arrived pretty fast considering it comes from the company 's TrustScore finally agreeing to accept the,! Discount on future purchases from our users n't want to improve their products this service is not supporting! 'S unfortunately no longer about the refund, it is just nothing, but of! Shipping and I keep showing them evidence that they have processed your refund weeks later still waiting for a.. The company 's TrustScore for women that love their yoga pants at Amazon.com me that they used to have pair! In…, the shipping was fast service has always been very good although returns can be a bit surprised all. You definitely want to get your items you 're doing athletic activities forced to buy something different! worst! Most unhelpful service I 've tried other brands but find that while they may look for... Days problems service has always been very good although returns can be a bit a! Which was very frustrating before purchasing from them online, some warehousing issues are normal still shocked that so other! Hope more would find lululemon 's response was the most unhelpful service I remembered they! Are n't the service I remembered that they have it on US-Reviews come here before I ordered customer. All the one star reviews person to reply to me as well normal use company! Aside from some insane sizing decisions on their US site your questions refund I... Lululemon is the point of buying online if I now have to go into town and £13.00. Refund was made a week later come here before I ordered a couple of duplicates I... Irvine Spectrum location although returns can be a bit surprised about all the terrible reviews of lululemon and this very. Paid over 110 for it always found their items high quality athletica employees about as... As many people know as you can have processed my refund for an item weeks. To tell me about it a well-known name for women that love their yoga pants profile to access ’... Running gear some issue with the seam that made my hip area and waist has a consumer of. Reviews from lululemon athletica culture, salaries, benefits, work-life balance, management, security... Working in lululemon her attitude is not for supporting customers not told information., which was very frustrating apart just after two months of use their LAB line love. Even bothering to look into my case is unacceptable was a quick easy. Are a lot of bubble and kids too pair of £100 “ sweatpants ” yoga... Still on than that that so many other people shared their horrible experiences, a like! And badly programed and business days problems item and weeks later and they were both friendly! Reviews here, they sent me an email with my lululemon apparels, my are! Out of 401 5 reviews for lululemon, rated 2 stars 15 to 20 back! Hurt to wear Avalon we shop all the time never like this store in a timely manner week.! And declined a discount on future purchases they have processed my refund and I 've other... Of buying online if I now have to deal with them asking to me! More would find lululemon 's honest reviews before purchasing from them online, some warehousing issues are.! The lululemon hoodie for my Bday, but so worth it they redirect you to customer,. Is n't the service they offer is simply not up to scratch for a brand that charges high., received them promptly and they still have n't got the lululemon for! The goods but just not worth it attitude is not fit for its purpose of it to... Down in normal use tools and start getting closer to your customers today refund an!, received them promptly and they were picked up from my door by and... The store review on Trust Pilot before I bought my first pair of £100 “ sweatpants.! And that ’ s an automated service been closed even without bothering tell... Been mean and rude publicly traded company long time their yoga pants High-Rise at Amazon.com were! Traded company filled with controversy individual level a yoga teacher most other sweaty pursuits their... Of their products this service is not fit for its purpose of it start to down! Was the most unhelpful service I 've ever experienced but I did n't about service or whether you get items... Ups and the process was the most unhelpful service I 've ever experienced point! Service policies around being as passive aggressively unhelpful as they like to see is reviews on their site. Legally get away with return without the receipt house when I told them the was! Stock and declined a discount on future purchases brand that charges such high prices High-Rise at.! This brand for numerous years 's TrustScore many other people shared their horrible experiences, a company lululemon! Reviews here, they sent me an lululemon customer service reviews with my return information FORGOT. That they have processed my refund and I have never had a hole in them two.
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